Refund Policy – Repeatt

Effective Date: March 05, 2025

1. Eligibility for Refunds

Refunds are available under the following conditions:

Technical Issues: If technical problems prevent the effective use of the app.
Unused Subscription: For annual and quarterly plans, pro-rated refunds are available for the unused portion of the subscription.

2. Requesting a Refund

To request a refund, follow these steps:

Contact Us: Send an email to help@repeattapp.com.
Include Information: Provide your name, the email used for purchase, a detailed issue description, and proof of purchase (e.g., receipt or transaction ID).
Submit Within Time Frame: Ensure your request is submitted within 30 days of purchase.

3. Time Frame

Processing Time: Refund requests are processed within 10-15 business days upon approval.
Submission Window: Requests must be submitted within 30 days of the purchase date.

4. Refund Method

Original Payment Method: Refunds will be issued to the original payment method used for purchase.
Notification: You will receive an email notification once your refund has been processed.

5. Non-Refundable Items

Refunds are not available for:

Monthly and Weekly Subscriptions: Non-refundable after 7 days for Weekly and 30 days for Monthly.
Promotional Items: Free items or services received as part of a promotion.

6. Weekly Subscription Policy

Trial Period: Cancel before the trial period ends to avoid charges.
Cancellation: Weekly subscriptions can be canceled at any time, but refunds are not available for partially used weeks or after the trial.

7. How to Cancel Your Subscription

To cancel your subscription, please contact us at help@repeattapp.com with the following details:

Your name
The email used for sign-up
A brief description of your request

We may request additional account details if needed. Note: If you do not wish to continue after the 7-day trial, ensure your cancellation request is submitted within the trial period. Once the trial ends, billing will proceed as per the selected pricing plan on our website.

8. Contact Information

For refund requests or any inquiries:

Email: help@repeattapp.com
Customer Support: Available Monday to Friday, 9 AM to 5 PM (CEST)

9. Exceptions

Denial of Requests: Refunds may be denied if eligibility criteria are not met.
Abuse of Policy: Fraudulent or abusive refund requests will be rejected.

10. Additional Information

Pro-Rated Refunds: For annual and quarterly plans, refunds are calculated based on the remaining time.
Dispute Resolution: Contact our support team for any disputes regarding refunds.

By using our services, you agree to this Refund Policy. Thank you for choosing Repeatt.